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Rainbow Flowers - Frequently Asked Questions

Where Is My Order?

You can look at the status of your order by Clicking Here.

How do I unsubscribe from your emails?

You can change your email updates/newsletter preferences by Clicking Here.

If I Require A Replacement Of a Damaged Product, What Should I Do?

Here at Rainbow Flowers we are committed to providing you with a superior customer service and are confident that the upmost care and attention to detail has been taken in the processing, packing and delivery of your order to ensure that you receive it in perfect condition.

However should you not be entirely satisfied or should the goods you receive be damaged or defective please notify us within 14 days of receipt and we will be happy to offer you advice, a replacement or refund.

How Long Does The Refund Take To Go Back Into My Account?

Credit/Debit Card via Sage Pay

A refund to your Credit/Debit card can take between 3/5 working days after the refund has been approved. All refunds will be passed to our management for authorisation.

What Will You Do With My Details? / Will You Pass My Details On To Someone Else?

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. You can always e-mail us with your details and mailing preferences.

We may also use your information to manage your purchases such as sending a confirmatory email, and a confirmation for your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.

You can check any information that we are holding about you, or ask any questions about this privacy policy please click here to email us.

We do not hold any credit card details, when you provide these to us we use the details to take the authorised amount and then securely destroy all records of the details.

Do you accept Voucher Codes?

From time to time we will may distribute coupons and vouchers to customers by email.

At point of checkout you will be asked if you have any discount/voucher codes. We offer these occasionally on our newsletter services. Sometimes we will offer these codes as loyalty rewards to customers who have purchased with us frequently.

Please note that we will only accept coupon codes when they have been properly distributed to you. We do reserve the right to expire or void coupon codes after any period of time.

Compensation vouchers provided by our Customer Service team and mailed to customers can only be redeemed on future post or telephone orders.

How do I cancel an order?

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. We operate a 14 day Replacement or Refunds policy.

Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.

www.rainbowflowers.co.uk will be happy to replace a product that arrives damaged or is incorrectly shipped through any circumstance that is in our error within 30 days from the date of despatch. For more information, please refer enquiries@rainbowflowers.co.uk

What happens if the items are unwanted goods or wrongly ordered?

Please contact our offices within 14 days of your receipt of the goods. If you wish to cancel the contract you must indicate this in writing or another durable medium such as letter, fax or email within the cancellation period. See our contact details below:

Address: Rainbow Flowers, PO Box 426, Jersey, JE4 8WL

Emailenquiries@rainbowflowers.co.uk

What happens about my personal privacy?

We will never ask for personal details via email. If you receive an unsolicited email asking you for your www.rainbowflowers.co.uk log in details, please contact our Customer Service team immediately.

On some occasions we may securely pass information to carefully selected third parties to enable them to mail you with details of products which may be of interest to you. We never disclose your payment details to these third parties. We do not pass email addresses or telephone numbers to any third parties.

If you do not wish to be contacted by third party organisations you can change your promotional preferences from your online account or by clicking here.

How Will We Use Your Details?

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. You can always e-mail us with your details and mailing preferences.

We may also use your information to manage your purchases such as sending a confirmatory email, and a confirmation for your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.

You can check any information that we are holding about you, or ask any questions about this privacy policy please click here to email us.

We do not retain any credit card information, when you provide these to us we will debit the authorized amount and then securely destroy all recorded details.

What about Cookies?

In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.

You can control the use of cookies on your computer and can turn them on or off. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer. You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org.

We ask our customers to accept our terms and conditions prior to completing their first order. By clicking that you accept our terms and conditions when purchasing our products on our website, you are indicating that you also accept our policy on cookies as set out in our “Cookie Policy”.  Click here to view our policy.

Can I order multiple items?

Yes you can order as many items as you require including multiple items so long as they remain in stock. If you have specific requests please email us on enquiries@rainbowflowers.co.uk