Security & Privacy Policy

Security Policy

Rainbow Flowers and Gifts take online security very seriously and are committed to protecting the private details of our customers. Our on-line transaction systems use Secure Sockets Layer (SSL) technology to encrypt all of your personal and payment details during every transaction you make.

To ensure that our security technology is maintained up to date, we have continued to meet industry standards. This has been verified and indicated by our Authenticated Website and SSL Server Certificates.

If you wish to check that you are in a secure section of our website, this is indicated by a closed padlock or an unbroken key at the bottom right hand corner of your Internet browser. Please note: To use our secure encryption technology, you must have a Web browser that supports SSL technology. For example versions of Internet Explorer 3.0 or higher and Netscape 3.02 or above.

Privacy Statement of Rainbow Flowers and Gifts

Rainbow Flowers and Gifts truly believes in keeping your confidential information just that - confidential! We will only use your personal information for the purposes of enhancing your Rainbow Flowers and Gifts experience. Registering with us allows you to take advantage of all our unique services as a Rainbow Flowers and Gifts member, including: receiving sneak previews of special sales and promotions and receiving customized regional gardening information.

Order Information

Rainbow Flowers and Gifts uses an order form for customers when they request information, products, and services. When you place an order, we collect contact information (like your billing and email address) and financial information (like your account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers, and to get in touch with the customer when necessary. Financial information that is collected is used to bill the user for products and services. Customers also have the option of ordering products over the telephone or fax, and may elect to pay by check.

Use of Information

Rainbow Flowers and Gifts will not collect any personally identifying information except when specifically and knowingly provided by visitors to our site. Such information includes name, address, email address, and phone number.

The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. If you prefer we do not share your name and address with marketing partners, please e-mail us at Customer Care.

Please note that if you have provided us with your email address we will not share this with any third party.

Surveys

Rainbow Flowers and Gifts may occasionally conduct online surveys asking visitors for demographic information (like your gender, age, or income level). We use this data to tailor your experience at Rainbow Flowers and Gifts displaying content to you according to your preferences.

Contests

Rainbow Flowers and Gifts may occasionally run contests on our site in which we ask visitors for contact information (such as email address or telephone number). Participation in our contests is not mandatory. However, if you choose to participate, we may use this contact data from our contests to send users, when necessary, information about the contest and our company. If you have participated in a past contest but no longer prefer to receive information or be contacted by Rainbow Flowers and Gifts, please contact Customer Care on +44 (0)844 557 8090. Please note, some calls may be recorded for training purposes.

Choice / Opt-out

Rainbow Flowers and Gifts provides users the opportunity to opt-out of receiving communications from us at any time. Rainbow Flowers and Gifts gives users the following options for removing their information from our database to not receive future communications or to no longer receive our services.

  1. You can email marketing@rainbowflowers.co.uk
  2. You can call Customer Care on +44 (0)844 557 8090
  3. You can click on the "Unsubscribe" link included at the bottom of each of our emails and follow the instructions
  4. You can send mail to the following postal address:

    5. Rainbow Flowers & Gifts
    PO Box 859
    Poplar Lane
    Ipswich
    IP1 9LT
    United Kingdom